Service provider

Company name: Keleti Szőnyegek Galériája Kft.
Residence: 1056 Budapest Váci utca 52. fszt 1/2
EU tax number: HU 12195048
Bank account (HUF) : 10300002-20387318-00003285 ( MKB Rt. 1056 Budapest Váci utca 38. )
Company registration number: 01-09-563849
Managing Director: Péter Keszei ( art valuers )
Tel: +3613185454
Email: keleti52@gmail.com

Data protection registration identifier:

NAIH-105237
NAIH-105239
NAIH-105240
NAIH-105362

Hosting service provider

Company name: ELIN.hu Informatikai Szolgáltató és Tanácsadó Kft.
Residence: 9024 Győr, Déry T. u. 11.
Company registration number: 08-09-016359
Tax number: 14315754-2-08
EU tax number: HU14315754

Customer

Who uses the Internet shopping platform operated by the Service Provider, registers there, orders goods or services.

Acceptance of contract terms

By using the webshop, registering and sending an order, the user accepts and acknowledges the rules of these General Terms and Conditions as binding. The Service Provider reserves the right to verify the authenticity of the registration data, if the authenticity of the data contained therein is questionable, or if it is unintelligible, to delete the registration.

The user is entitled to use the webshop and to place an order and conclude a contract for the use of the service only by accepting the GTC.
The service provider shall ensure that the user has read and accepted the GTC before using the service.
These GTC are effective from 01.01.2018 until withdrawn or amended.
The service provider is entitled to unilaterally modify the GTC with prior information on the webshop interface. The contract will not be filed, will be concluded in electronic form only and will not constitute a written contract. The language of the contract is Hungarian.
A contract regulated by the following terms and conditions is a contract concluded between distant parties under the Civil Code.

The range of products and services available for purchase

2.1. The service provider shall offer for sale only the products included in the menu system. In the online shop, the service provider will display the product name, description, dimensions and a photo of the product in detail. The images shown on the product data pages may differ from the real ones and are for illustration purposes only. The provider is not responsible for any difference between the image displayed in the webshop and the actual appearance of the product.
2.2. The provider informs the user that it sells both new and used products. Information on the condition of the product is indicated by the service provider at the product. The user acknowledges and expressly accepts that the condition of the used products is appropriate to their degree of use.
2.3. The products displayed can be ordered by phone, online, e-mail.
2.4. The service provider displays the price of the products offered for sale. The prices displayed for the products are in HUF, include VAT as required by law, but do not include the cost of delivery. No extra packaging costs will be charged.
If a product on the website is not shown as having a price, it is not in stock at the time and cannot be ordered through the online shop. However, in response to an enquiry by e-mail or telephone, the service provider will give you information about the product and how to obtain it.
2.5. If, despite all the care taken by the service provider, an incorrect price is indicated on the interface of the webshop, in particular with regard to a clearly incorrect price, e.g. a price that differs significantly from the well-known, generally accepted or estimated price of the product, the service provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the user may withdraw from the purchase without further legal consequences. An incorrect price will result in a conspicuous disproportion in value and a contract concluded at such a price will be invalid.
2.6. The service provider reserves the right to make changes to the material on these pages or to the products and prices indicated therein at any time without prior notice. In this case, orders placed prior to the modification will be fulfilled at the conditions and price prior to the modification.

Terms of delivery

Delivery and collection is possible as follows:

• In person in our shop:
  You can also pick up your order in person at our shop, so you can get the product faster and cheaper, touch it and try it out.
• Courier service (domestic and worldwide.)
  We use leading parcel delivery companies to deliver our products to your home or workplace.

In Hungary, in all cities and towns, parcels are delivered on the working day after pick-up, during working hours (8am-5pm). When ordering, please specify a delivery address where you are available during the day. Please include your telephone number in your details so that the parcel delivery company can contact you if there are any problems during delivery.
Delivery time to EU countries is 2-5 days.
For countries outside the European Union, it is not possible to pre-calculate export delivery charges due to the possible volume weight of the parcels. In this case, delivery charges will be determined after your order has been sent. You can, of course, decide whether you wish to maintain your order or cancel it, based on the delivery charges indicated.
Export delivery charges (to countries outside the European Union) include the cost of customs clearance for export.
For export packages, the transit time varies from country to country: from 1 to 8 working days after pick-up.

Both the domestic and European Union delivery charges calculated by the system and the export delivery charges subsequently indicated include the amount of insurance.

Free shipping

For domestic orders over HUF 30.000 gross, delivery is free of charge, door-to-door.

The service provider delivers the product to the courier service on the working day following the receipt of the order or, in the case of payment in advance or payment via SimplePay, the receipt of the total amount of the order.

IMPORTANT! If the user has ordered a fragile product (e.g. a lamp or ceramics), he/she must open the package in the presence of the CARRIER at the time of receipt.
and if you notice damage to the product, you must immediately notify the courier service and then the service provider.
The user should also take a photograph of the outside of the parcel if it is damaged and of the damaged item as it appears in the parcel.
The user is not obliged to accept the damaged package.
We can only accept complaints if the damage is discovered at the time of receipt.

If the delivery of the product package is delayed or failed due to a reason in the interest of the user (e.g. providing incorrect delivery data during the purchase) or due to the user’s conduct in violation of the foreseeability clause [Civil Code, § 6:142], the costs and damages resulting from this shall be borne by the user without exception, and the service provider shall not be liable for these either to the user or to third parties.

Payment methods

• You can pay in person at our shop by cash or credit card on receipt of the goods.
• Cash on delivery: you pay the courier for the goods on receipt of the goods, the cash on delivery fee is free of charge for orders over HUF 30,000, and HUF 650 for orders under HUF 30,000.
• Bank transfer: we can meet your payment request by bank transfer. As soon as we receive the amount paid into our account, we will deliver the ordered products, or you can pick it up in our shop.
• Payment via SimplePay online payment system.

For orders from EU and non-EU countries, payment is only possible via bank transfer and SimplePay.

Registration

• When registering, you must fill in the form correctly, so please provide your name, address, e-mail address and telephone number. We will display your shipping and billing address on the registration page, and you can enter your details here when you make your first purchase. By default, the shipping address is the same as the billing address, but you can specify a different shipping address from the billing address, so you can even send a gift from our store.
• If you enter a different delivery address during registration than the one you selected in the shopping cart before registering, the system will take into account the delivery address you entered during registration.
• Successful registration is also subject to acceptance of our Terms of Business

Right to withdraw from the purchase

6.1. According to Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, the user Korm. withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, return the ordered product or return it to the service provider in person.
6.2. The period for exercising the right of withdrawal expires 14 (fourteen) days after the day on which the user or a third party other than the carrier and indicated by the user takes delivery of the goods. The personal delivery method does not exclude the right of withdrawal. The buyer has the right to withdraw from the purchase, even after the order has been placed, but before delivery. In this case, the cancellation is free of charge for the customer. Cancellations can be made by e-mail or in person, indicating the exact details of the order (name, address of the customer, date of order, goods ordered).
6.3. The consumer may not exercise his right of withdrawal
in the case of a contract for the provision of a service after the service has been wholly performed, if the undertaking has begun performance with the consumer’s express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
a non-prefabricated product which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
for digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.
6.5. The right of withdrawal does not apply to a non-prefabricated product which has been manufactured on the instructions or at the express request of the consumer or to a product which is clearly personalised for the consumer.
6.7. If the user wishes to exercise the right of withdrawal, he/she must send the withdrawal notice to one of the contact details of the service provider. The User may exercise his right of withdrawal within the time limit, provided that 14. day before the end of the withdrawal period. In the case of a notification by post, the date of posting and the time of sending the e-mail will be taken into account, and in the case of a notification by telephone, the time of the telephone call will be taken into account.
6.8. In the case of the sale of several products, if each product is delivered at a different time, the buyer may exercise the right of withdrawal within 14 (fourteen) days of the date of receipt of the last delivered product or, in the case of products consisting of several lots or pieces, of the last delivered lot or piece.
6.9 In the event of withdrawal, the user shall return or return the ordered product to the address of the service provider without delay, but no later than 14 (fourteen) days from the date of notification of withdrawal. The deadline is deemed to have been met if you send the product before the 14 (fourteen) day deadline.
6.10. The Buyer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal, in particular the postage costs incurred for the return of the goods. In the event of cancellation, the Customer is therefore liable for the postal costs of delivery to him/her, even if the goods were originally ordered with free delivery. The Buyer must return the goods in a package with a return receipt and insured for value up to at least the gross purchase price. If the Buyer does not return the product as indicated above, the Buyer may not claim a refund of the purchase price in case of loss of the product in the postal service! The user must ensure that the returned product is properly packaged to protect the product during transport. The user is liable for any damage caused by defective packaging.
6.11. In the event of exercising the right of withdrawal, the user shall not be charged any costs other than the cost of returning the product, but the service provider may claim compensation for material damage resulting from improper use. The user can only be held liable for depreciation in the value of the goods if it is due to handling other than that necessary to determine the nature, characteristics and functioning of the goods or to inadequate packaging by the user during return.
6.12. The Service Provider shall refund the amount paid to the User, including the delivery fee, immediately upon return of the product, but no later than 14 (fourteen) days. The service provider shall use the same payment method as the one used for the original transaction for the refund, unless the user explicitly gives his consent to use another payment method. No additional costs are charged to the user as a result of this refund method.
6.13. The refund may be withheld by the service provider until the goods(s) have been returned or the user has provided proof that they have been returned, whichever is the earlier.

Warranty, Guarantee, Warranty

The seller’s liability under warranty and guarantee is governed by the 49/2003. (30.VII.) GKM decree are applicable. The mandatory guarantee for certain consumer durables is set out in 151/2003. (IX. 22.) Korm. of the Regulation shall apply.

In the event of defective performance by the Service Provider, you may assert a claim for warranty against the Service Provider in accordance with the Civil Code and the provisions of the Hungarian Civil Code No. (30.VI.) Korm. under the rules of the Regulation.

7.1. Accessories warranty
7.1.1. In the event of a defect in the products ordered, the user is liable to pay the following costs. may claim a warranty claim against the service provider under the provisions of the.
7.1.2. When asserting a warranty claim, the user may request the repair or replacement of the defective product, unless repair or replacement is impossible or would involve disproportionate additional costs for the service provider.
If the user has not requested or could not request the repair or replacement, he may claim a proportionate price reduction, have the product repaired or replaced at the expense of the service provider, or withdraw from the contract if the repair or replacement was not undertaken or could not be carried out by the service provider or if his interest in the repair or replacement has ceased. The burden of proving the loss of interest lies with the user. No withdrawal due to a minor defect.
The user may switch from one warranty right to another, but must bear the cost of the switch, unless it was justified or the service provider gave a reason for it.
7.1.3. The user is obliged to report the error immediately after its discovery, but no later than 2 (two) months after the discovery of the error. The user is liable for any damage resulting from the delay in communication.
7.1.4. In the case of a user who is a consumer, there are no other conditions for asserting a warranty claim within 6 months of performance other than the notification of the defect and proof of conclusion of the contract (clause 7.4.1). In such a case, the service provider will only be exempted from the warranty if it rebuts this presumption, i.e. proves that the defect in the product occurred after delivery to the user. However, after 6 (six) months from the date of performance, the user must prove that the defect existed at the time of performance.
7.1.5. After 2 (two) years from the date of performance of the contract, the user who is a consumer may no longer assert a warranty claim. In case of purchase of a used product, this period is 1 (one) year.
7.1.5. In the case of a contract concluded with a non-consumer, the rightful claimant may enforce his/her warranty claims within a limitation period of 1 year from the date of receipt.
7.2. Product Warranty
7.2.1. In the case of a defect in a movable good (product), the consumer can claim product warranty instead of a warranty for accessories. Warranty claims for accessories and product warranty cannot be made at the same time and in parallel.
7.2.2. Product warranty claims can be made against the manufacturer or distributor of the product.
7.2.3. A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer. The user must prove the defect of the product in the event of a product warranty claim.
7.2.4. As a product warranty claim, the user may only request the repair or replacement of the defective product.
7.2.5. The user must notify the manufacturer (distributor) of the defect without delay after the defect is discovered. An error communicated within two months of its discovery shall be deemed to have been communicated without delay. The user is liable for any damage resulting from the delay in communication.
7.2.6. The user may claim under the product warranty within 2 (two) years from the date of placing the product on the market by the manufacturer. After this time limit, you lose this right.
7.2.7. The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

1. manufactured or marketed the product for purposes other than its business, or
2. the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
3. the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one reason for exemption.
7.3. Good standing
7.3.1. In the event of defective performance, the service provider is obliged to provide a warranty in accordance with the provisions of Decree 151/2003. (IX. 22.) Korm. Regulation and the Civil Code. in accordance with the relevant provision of. Under the Government Decree, a user who is a consumer can claim for redress.
7.3.2. The mandatory guarantee period for new consumer durables listed in the Annex to the Government Decree is 1 year, starting from the date of delivery of the product to the consumer.
7.3.3. You cannot claim both a warranty and a guarantee or a product warranty and a guarantee for the same defect. However, the rights arising from the warranty are independent of the user’s rights under the accessory and product warranties.
7.3.4. The warranty obligation only applies to new products, and no warranty claims can be made for used products.
7.3.5. The service provider is only exempted from the warranty obligation if it proves that the cause of the defect arose after performance.
7.3.6. The user can claim for warranty as explained in the warranty for accessories, except that in the case of a defect in a durable consumer good, the service provider will replace the product within 3 working days of receipt if the defect prevents the intended use.
7.3.7. The service provider does not provide any additional warranty for the products beyond the statutory mandatory warranty.
7.4. Common rules for warranty and guarantee claims
7.4.1. In the event of a warranty claim, the user is obliged to prove the conclusion of the contract, which may be by means of an invoice, receipt or waybill.
7.4.2. The service provider must keep a record of the warranty or guarantee claim notified to him by the consumer. A copy of the report shall be made available to the consumer without delay in a verifiable manner. The service provider must keep the record for three years from the date of its recording and produce it at the request of the supervisory authority.
7.4.3. If the service provider is unable to declare the enforceability of the consumer’s warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reasons for the rejection and the possibility of recourse to the conciliation body in the event of rejection of the claim.
7.4.4. The service provider must aim to carry out the repair or replacement within a maximum of fifteen days. The costs related to the fulfilment of the warranty obligation are borne by the service provider
7.4.5. For the purposes of this Chapter, a user (consumer) is a natural person acting outside the scope of his or her profession, self-employed occupation or business activity.

Data protection

The Service Provider respects and protects your personal data. We will process your data in accordance with the Data Protection Act.
Keleti Szőpetegek Galériája Kft hereby informs you that your data will be stored for the purpose of fulfilling the contract and for the purpose of subsequent proof of the terms of the contract.
In the event that the Service Provider uses a third party for the performance of the contract, the Customer authorises the Service Provider to disclose to such third party the data necessary for the performance of the task to be performed by the third party. Subcontractors are not entitled to retain, use or disclose to any other person any personal data provided by the Service Provider. We reserve the right to send promotional emails to users based on the information provided at the time of registration, in accordance with the profile of the store.
See more. General Data Protection Policy.

EU tax-free shopping

When a taxable person with a Community tax number in Hungary makes a supply of goods to a taxable person registered in a Member State other than Hungary and holding a Community tax number there or to a non-taxable legal person, as a direct result of which the goods are transported or supplied to another Member State, the taxable person’s supply is an exempt intra-Community supply (Section 89(1) of the VAT Act).

You can validate your EU tax number on the following page:
http://ec.europa.eu/taxation_customs/vies/

Limitation of liability

The features of the store have been adapted primarily to the needs of personal shopping, and beyond that, we have tried to provide additional ideas to help you shop. To help you choose the most suitable product, we will try to provide you with as much information as possible. We work with high quality digital cameras, using multiple resolutions, but we cannot guarantee perfect colour reproduction.

Complaints handling, enforcement

8.1. Complaints handling by the service provider
8.1.1. If the user has a complaint in connection with the products or the service of the service provider, the service provider 1. at the contact details specified in point (a) – by telephone, e-mail or letter. The service provider recommends that the user should communicate his complaint in writing in the first instance.
8.1.2. The service provider will investigate the oral complaint immediately and, if the nature of the complaint so permits, remedy it as necessary. If the User does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position on the complaint and shall provide the User with a copy of the minutes in the case of an oral complaint communicated in person, or in the case of an oral complaint communicated by telephone, shall send the copy to the User no later than the time of the substantive response to the written complaint, and shall proceed as provided for in the provisions on written complaints.
8.1.3. The service provider is obliged to investigate and respond to the written complaint within 30 (thirty) days of receipt and to ensure that the response reaches the user. If the complaint is rejected by the service provider, it must state the reasons for its position in its reply on the substance of the rejection.
8.1.4. If the complaint is rejected, the service provider shall inform the consumer in writing of the authority or conciliation body to which he or she may refer the complaint, depending on its nature. The information shall also include the location, telephone and internet contact details and the postal address of the competent authority or conciliation body in the consumer’s place of residence or domicile. The information should also include whether the business will use the conciliation procedure to resolve the consumer dispute.
8.1.4. The service provider must keep a record of the complaint and a copy of the reply for five years.
8.2. Enforcement options
8.2.1. The service provider and the user shall endeavour to settle any disputes between them amicably and by negotiation. If any dispute between the service provider and the user is not resolved in the course of negotiations with the service provider, the user may initiate legal proceedings, and in the event of a consumer dispute, may lodge a complaint with the consumer protection authority or initiate proceedings with the conciliation body.
8.2.2. The conciliation body is responsible for settling consumer disputes out of court. The role of the conciliation body is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is not successful, to rule on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the service provider, the conciliation body gives advice on the rights and obligations of the consumer.
8.2.4. If the user detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority in his/her place of residence. Once the complaint has been dealt with, the authority will decide whether to proceed with the consumer protection procedure.
Decree No 387/2016 on the designation of a consumer protection authority. (XII.2). Korm. the district office or the district office of the county seat is the first instance in administrative matters.
8.2.5. In the event that the parties cannot settle their dispute amicably out of court and no agreement can be reached, the parties may apply to the competent court. The subscriber has the right to pursue his/her civil claim in court.

Correspondence

The primary objective of our web shop is to meet the needs and expectations of our customers, both in terms of products and services. The best way to help us achieve our goal is to get feedback, suggestions and possible complaints from our customers, so please help us with your comments and suggestions.
Our e-mail address is keleti52@gmail.com

Copyrights

The Service Provider permits the viewing and downloading of the content of the http://www.orientalcarpetshop.com website on condition that the Customer fully respects the copyright and other intellectual property rights of the original materials or copies thereof.
Any modification, reproduction, public disclosure or commercial use of the material contained herein will result in prosecution.
The use of these materials on other websites for any purpose is prohibited without the prior permission of the Service Provider.
The material on these pages is protected by copyright and any unauthorized use of the material may violate copyright, patent and other laws.